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Remember: Data roaming should be set to OFF for your primary SIM card, but it should be set to ON for your Tripsim eSIM. Read More
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  1. tripsim by SYD | Help
  2. FAQs & Troubleshooting

FAQs & Troubleshooting

Troubleshooting

  • I cannot scan my QR Code
  • How to check that you have the correct eSIM activated / enabled.
  • How can I tell if my eSIM is installed?
  • I have installed my eSIM but my home SIM has stopped working
  • My iMessage has stopped working after installing my eSIM
  • How do I set up my APN?
See all 14 articles

Managing eSIMs

  • Can I add bundles for different countries and regions?
  • How long does an eSIM take to arrive and install?
  • How much does an eSIM cost?
  • How soon before my journey can I install my eSIM?
  • How far in advance of my trip can I buy an eSIM?
  • How to use two eSIMs at the same time
See all 19 articles

Frequently Asked Questions

  • How do I use iMessage when using an eSIM?
  • How to install an eSIM on a Gemini PDA
  • How to save and use less data with your eSIM
  • Can I use WhatsApp, Facebook, Instagram and Tik Tok with an eSIM?
  • What is the benefit of eSIM to business travellers?
  • Will installing an eSIM lock my phone?
See all 27 articles

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