Troubleshooting
- I cannot scan my QR Code
- How to check that you have the correct eSIM activated / enabled.
- How can I tell if my eSIM is installed?
- I have installed my eSIM but my home SIM has stopped working
- My iMessage has stopped working after installing my eSIM
- How do I set up my APN?
- Problems with slow internet connection or slow internet speed
- “This code is no longer valid” error
- Can't connect my eSIM on iOS/iPhone
- What is "PDP Authentication Failure?"
- Can’t connect my eSIM on Android
- "Unable to Complete Cellular Plan Change" error message
- What should I do if my device is network locked?
- “Cellular Plans From This Carrier Cannot be Added” Error Message